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Online SEM Account Manager - San Bruno

Mon, 09 Nov 2009 13:52:51 GMT

About Webtrends
Webtrends founded the web analytics industry in 1993. Today, our leadership extends much further, to social media measurement, paid-search optimization and connecting the online and offline data silos scattered throughout organizations. We help Customers turn the data generated by their web site, blogs, online campaigns and enterprise systems into understanding of their customers and, ultimately, business opportunity. Our people and products help Customers answer complicated business questions – rather than disguise incomplete answers in colorful charts and graphs.

Our Ad Director team delivers the industry's most sophisticated Search Engine Marketing (SEM) solution, providing clients with an automated approach to managing their paid search advertising efforts. The Webtrends Ad Director team is currently recruiting an Online Account Manager to continue our legacy of delivering superior customer care and performance results to customers.

Primary Responsibilities:

Oversee paid search advertising campaigns on all the major search engines include Google, Yahoo, and MSN, with clients utilizing formal project plans, business acumen and knowledge of the customer’s desired business objectives.
Utilize Ad Director’s SEM optimization technology to manage and fine tune paid search campaigns, analyzing, interpreting and communicating campaign performance to each client.
Continually manage and improve the partnership with the customer to cultivate long-term business relationships.
Work directly with internal teams in product development, engineering, marketing and sales to address client needs and requirements, manage a variety of projects, develop new clients and actively participate as a member of a highly cohesive and very interdependent team of digital marketing professionals.

Required Skills/Attributes/Education:

2+ years in a business to business (B2B) environment with responsibility for managing customer relationships. Those with backgrounds which include online marketing, SEO, SEM, paid-search. Email marketing, display advertising, digital marketing, etc. desired.
Google Adwords Certified a plus.
Demonstrable excellence in customer service and customer management skills based on prior work experience.
Highly analytical, demonstrating meticulous attention to detail.
Above average communication skills, both written and verbal. Must be able to communicate directly to the CMO-level in person, via presentations, in writing, via proposal, etc.
Well versed in internet applications, PC applications etc. A passion for technology and curiosity about web2.0 evolution, applications, etc. highly beneficial.
Very high drive to succeed in a competitive, fast-paced, cutting edge market. You must be able to adapt quickly, manage without direction, and independently seek answers and solutions.
Bachelor's degree, ideally in Economics, Marketing, Finance, Business or a related field

Scope:
This position is an individual contributor position.

Interaction:
This position works in a team-oriented environment and externally with customers. As a result, the incumbent must build and maintain strong and effective working relationships both internally and externally.

Working Conditions:

This position works in an office environment.
This position is located at the company’s San Bruno, CA office.
Incumbent must pass background check.

Regional Manager of APAC - Singapore

Mon, 05 Oct 2009 12:03:51 GMT

Job Description

We are looking for a senior sales-oriented Regional Manager to re-energize and expand our business in Asia. Webtrends has existing distributor partnerships in the region that need local active management including leadership, sales partnering, re-commitment and possibly replacement. The Company also desires to expand its business opportunities in China and other key Asian markets by selecting, training, partnering and motivating local distributors.

The Regional Manager of APAC should be familiar with digital marketing and online advertising in many or all of the following geographies: China, Japan, South Korea, Hong Kong, Singapore, Malaysia and India. The desired candidate will have prior experience in successfully building and managing an indirect channel in Asia for a U.S. company software and services company. The Regional Manager of APAC will have lived and worked in the region and will ideally reside in Hong Kong or Singapore or relocate to the region.

Compensation includes a competitive base salary and commission based on sales performance.

Primary Responsibilities

Evaluate, manage, and support existing partners in the region (Japan, China, Hong Kong, Singapore, Korea, Taiwan, Malaysia), including supporting their growth targets through effective client services, education and training, and joint sales and marketing activities and product representation.
Define and lead Webtrends further expansion into the Asia Pacific region with emphasis on China. Select, train and launch partners in new markets and jointly establish anchor customers in the territory.
Coordinate with Webtrends corporate Product Management and Engineering functions the localization of Webtrends offerings in each market. Develop cooperative localization arrangements with region partners where specific local requirements or time-to-market needs demand.
Be Webtrends evangelist and ambassador in the APAC markets. Propose, organize, attend, panel, and demonstrate expertise at local and regional conferences, and build and maintain strong relationships with counterparts of company technology partners. The ideal candidate will have established relationships with decision-making digital marketing and advertising agency executives in the region.
Manage all aspects of both the direct sales and distributor sales cycle, e.g., prospecting, developing and maintaining relationships, implementing account strategies, lead generation, forecasting, closing complex sales, and post sales reporting. Establish and actively monitor monthly goals and sales targets for each distributor.
Provide the corporate management with initial and continuous market analysis, along with region-specific economic, political, cultural or regulatory information that may affect webtrends business in the region.

Required Skills/Education

The right candidate will be a great sales person, relationship manager and also be comfortable working in a smaller regional staff environment.
Have the ability to work with/sell to/partner with multiple levels of an organization.
Have the ability to sell to marketers, technologists and senior people within an organization.
Work autonomously to close deals and/or pull in internal teams to get deals done and represent the customer to the home office.
Have a track record of building and executing strategies to penetrate new markets and close new business.
Have experience in planning, budgeting and managing a regional P&L.
The role will require frequent travel within Asia and working through multiple time zones in order to interact with customers and partners.
Incumbent must pass background check.

Minimum Job Qualifications

At least 7 - 10 years of experience in the APAC market.
5+ years experience in advertising & digital agency market preferred. Background in online advertising, advertising technologies, and/or online marketing consulting will also be a plus.
Consistent quota achievement in past positions.
Must have a strong understanding of how to partner with companies across multiple cultures and countries.
Fluent English is required. Proficiency or a working knowledge of Asian languages, including Mandarin, Cantonese, Japanese and Korean, is a plus.
Strong presentation skills and comfortable speaking with senior level executives.
Experience managing and leading a team.
University educated with advanced degree preferred.
Highly organized with attention to detail.
People who have this experience might have work experience with Omniture, Core Metrics, Atlas DMT, Doubleclick, Google, Overture/Yahoo, Carat, Amazon.com, Red Sheriff or other companies in the online optimization market.

We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.

Job Location

Singapore

Position Type

Full-Time/Regular

Position Type

Full-Time/Regular

Research Scientist - San Bruno

Thu, 10 Dec 2009 08:54:19 GMT

We are looking for a talented Research Scientist to take our industry best search optimization technology to the next level of sophistication and elegance. The successful candidate will be able to extend the current algorithms as well as invent new approaches to solving our customersí challenges. Webtrends is a highly collaborative work environment and this position offers the opportunity to continue your research but also to see it implemented quickly and leveraged in real world business environments.

We search out passionate team oriented motivated professionals that want to let their work do the talking and be part of a growing, thriving company. In return, Webtrends offers a strong benefits program, shares our profits with employees and offers a challenging and exciting work environment.

Responsibilities:

Work closely with our Senior Scientist in the research and development of the core algorithmic components of a paid-search online bidding system.
Design and implement practical algorithms to make business decisions in response to statistical data.
Continuous research in optimization techniques and advancements.
Assist with strategic accounts.

Skills/Experience:

Required:

Masters in engineering, computer science, operations research, or statistics with a focus on statistics or optimization.
3+ years of programming experience with exposure to SQL.
Passion and proven ability to innovate.
Strong communication skills both written and verbal.

Desirable:

Experience with R.
Experience with Python.
Experience with the following statistical models or optimization techniques: Bayesian Modeling, Markov Chain Monte Carlo (MCMC), Expectation Maximization, Dynamic Models, Linear Programming, Machine Learning.
Experience in the search space is a significant asset.

Scope:
This is an individual contributor position.

Interaction:
This position is an internal facing position reporting into a development manager, as a team member. The ability to effectively work within a team environment and build and maintain strong working relationships are required.

Working Conditions:
This position is located in an office building in San Bruno, CA.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

SEM Manager - San Bruno, CA

Tue, 19 Jan 2010 11:16:40 GMT

Primary Responsibilities

Manage a pod of Online Account Managers and SEM Analysts to insure clients goals and objectives are exceeded.
Oversee paid search advertising campaigns for a select set of clients on all the major search engines include Google, Yahoo, and MSN, with clients utilizing formal project plans, business acumen and knowledge of the customerís desired business objectives.
Work with a SEM Analyst to utilize Ad Directorís SEM optimization technology to manage and fine tune paid search campaigns while analyzing, interpreting and communicating campaign performance to each client.
Continually manage and improve the partnership with the customer to cultivate long-term business relationships.
Work directly with internal teams in product development, engineering, marketing and sales to address client needs and requirements, manage a variety of projects, develop new clients and actively participate as a member of a highly cohesive and very interdependent team of digital marketing professionals.

Required Skills/Attributes/Education

1+ years of team leadership in client facing role.
3+ years in a business to business (B2B) environment with responsibility for managing customer relationships. Those with backgrounds which include online marketing, SEO, SEM, paid-search, PPC, Email marketing, display advertising, digital marketing, etc. desired.
Demonstrable excellence in customer service and customer management skills based on prior work experience.
Highly analytical, demonstrating meticulous attention to detail.
Above average communication skills, both written and verbal. Must be able to communicate directly to the CMO-level in person, via presentations, in writing, via proposal, etc.
Well versed in internet applications, PC applications etc. A passion for technology and curiosity about web2.0 evolution, applications, etc. highly beneficial.
Very high drive to succeed in a competitive, fast-paced, cutting edge market. You must be able to adapt quickly, manage without direction, and independently seek answers and solutions.
Bachelor's degree, ideally in Economics, Marketing, Finance, Business or a related field.
Google Adwords Certified a plus.

Scope

This position is a manager and individual contributor position.

Interaction

This position works in a team-oriented environment and externally with customers. As a result, the incumbent must build and maintain strong and effective working relationships both internally and externally.

Working Conditions

This position works in an office environment.

This position is located at the companyís San Bruno, CA office.

Incumbent must pass background check.

Position Type:
Full-Time/Regular

Senior Account Executive - Remote

Tue, 23 Feb 2010 14:03:37 GMT

Webtrends is the leader in Marketing Performance Management (MPM) and Web Analytics. The job of the Account Executive is to increase the companyís leadership in position in the assigned geography by driving sales in pursuit of exceeding a quota. In this role you will manage a dynamic sales territory reporting to the Director of Field Sales.

Essential job functions:

Actively prospect and close deals for Webtrends On Demand, Webtrends Software and Consulting Services.
Develop a territory strategy to penetrate vertical markets while leveraging multiple team resources, including inside sales, field sales, sales engineers, professional services, marketing and customer support.
Communicating a value proposition to Fortune 1000 marketing executives by gaining both credibility and trust in the feature set of Webtrends.
Manage complex sales cycles with multiple stake-holders.
Succeed in a team selling environment, partnering with inside sales and sales engineers for maximum territory and client coverage.
Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings.
Develop and leverage partner relationships and alliances.
Stay abreast of industry changes and trends.

Required Education/Experience/Skills:

Minimum 7 Years experience in technical sales, B2B software or for an ASP/ Hosting Provider.
Knowledge of online marketing/ internet marketing, merchandising and eCommerce.
Able to successfully negotiate and close deals.
Classically trained in a proven sales methodology (i.e Miller Heiman Strategic Selling or similar).
Ability to work and sell in a highly collaborative teamed environment.
Proven track record meeting and exceeding revenue quota in a Field Sales role.
Detail oriented, relationship-building skills, and a focus on a high level of customer service.
Excellent written and verbal communication skills, including high caliber presentation skills.
Positive attitude and ìlove of sellingî.
Driven to succeed.
Proven ability to handle, adapt, and overcome change.
Reside in Territory, preferable Southern California.

Scope:
This is an individual contributor position.

Working Conditions:

This is a field position and the incumbent will work out of his/her home.
The job requires 50%+ overnight travel.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Senior Research Scientist - San Bruno

Thu, 25 Feb 2010 16:33:39 GMT

Webtrends, the market leader in web analytics and Marketing Performance Management solutions is looking for a Senior Scientist for our office in San Bruno, California. Our Ad Director division uses sophisticated software techniques to optimize campaigns for web advertising.

We are looking for a talented Senior Scientist to take our industry best search optimization technology to the next level of sophistication and elegance. The successful candidate will be able to extend the current algorithms as well as invent new approaches to solving our customers' challenges.

Webtrends is a highly collaborative work environment and this position offers the opportunity to continue your research but also to see it implemented quickly and leveraged in real world business environments. We search out passionate team oriented motivated professionals that want to let their work do the talking and be part of a growing, thriving company. In return, Webtrends offers a strong benefits program, shares our profits with employees and offers a challenging and exciting work environment.

Responsibilities:

Lead the research and development of the core algorithmic components of a paid-search online bidding system.
Design and implement practical algorithms to make business decisions in response to statistical data.
Continuous research in optimization techniques and advancements.
Mentor team members.
Assist with strategic accounts.

Skills/Experience:

Required:

PhD in engineering, computer science, operations research, or statistics
Experience in leadership roles
Breadth of statistical models or optimization techniques including exposure to many of the following: Bayesian modeling, Markov chain Monte Carlo (MCMC), Expectation maximization, Dynamic models, Linear Programming
Experience working with or in a programming language
Passion and proven ability to innovate
Strong communication skills both written and verbal

Desirable:

Experience with R
Experience with Python
Experience with SQL
Experience in the search space is significant asset

Scope:
This is an individual contributor position.

Working Conditions:
This position is located in an office building in San Bruno, CA.
Incumbent must pass background check.

Position Type:
Full-Time/Regular

Technical Account Manager - Portland

Wed, 16 Dec 2009 17:43:25 GMT

Webtrends founded the web analytics industry in 1993. Today, our leadership extends much further, to social media measurement, paid-search optimization and connecting the online and offline data silos scattered throughout organizations. We help Customers turn the data generated by their web site, blogs, online campaigns and enterprise systems into understanding of their customers and, ultimately, business opportunity. Our people and products help Customers answer complicated business questions – rather than disguise incomplete answers in colorful charts and graphs.

Webtrends, the market leader in web analytics is seeking a Technical Account Manager. This successful candidate will be responsible for all technical support aspects for one of Webtrends major customers. The Technical Account Manager ensures resolution of customer application problems and will provide metric reporting against service level agreements directly to the customer. The position will require time spent on-site at the customer’s location. The candidate must thrive in a fast pace environment and be able to manage multiple priorities and demands of a major account and be able to effectively communicate to all levels of the customer’s organization.

Position Description
The Technical Account Manager (TAM) is part of our Worldwide Technical Support team and works directly with customer at all levels of the their organization. The TAM is responsible for overseeing the customer’s technical issues with the Webtrends solution. The TAM will provide value during the transition from the implementation phase and throughout the on-going production phase of the customer engagement.

Additionally, the TAM will provide relief for the initial technical support call volume as the customer’s support employees are hired and trained. After the customer’s staff is deployed, the TAM will continue to add significant value in providing daily operational support as well as directional and strategic guidance for meeting new business requirements of the Webtrends solution.

Position Description The Technical Account Manager (TAM) is part of our Worldwide Technical Support team and works directly with customer at all levels of the their organization. The TAM is responsible for overseeing the customer’s technical issues with the Webtrends solution. The TAM will provide value during the transition from the implementation phase and throughout the on-going production phase of the customer engagement.

Additionally, the TAM will provide relief for the initial technical support call volume as the customer’s support employees are hired and trained. After the customer’s staff is deployed, the TAM will continue to add significant value in providing daily operational support as well as directional and strategic guidance for meeting new business requirements of the Webtrends solution.

Primary Responsibilities

Dedicated to the customer – 40 hours per week
Resolves Technical Support cases
Oversees all of the customer's cases
Provides day to day support to customer's support team
Provides escalation management of customer's issues
Provides customer specific configuration and profile documentation
Provides directional and strategic support to customers project team
Provides periodic management reporting to the customer

Requirements

Tier 2 or 3 Technical Support or equivalent experience with Webtrends
2 or 3 years experience working at Webtrends in a technical discipline
Customer facing skills with a major enterprise company

Interaction:
This position works in a team-oriented environment. As a result, the incumbent must build and maintain strong and effective working relationships.

Supervision:
This is an individual contributor position.

Job Location/Working Conditions:
This position operates in a high rise in downtown Portland, Oregon.
This job requires extensive time working on a computer.
Incumbent must pass background check.
We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.

Position Type:
Full-Time/Regular

Technical Support Engineer I - Portland, OR

Fri, 05 Mar 2010 11:30:17 GMT

Webtrends is seeking a Technical Support Engineer. The Technical Support Engineer will be a member of the Technical Support Team and will be responsible for investigating, resolving and documenting incoming questions and issues.

Primary Responsibilities:

Technical Support Engineers will investigate and resolve incoming (phone and e-mail) customer questions and issues in a timely and effective manner.
This position spends 60-100% of each shift answering inbound phone calls.
All contact activity, including troubleshooting steps and problem resolution, must be documented in the CRM (call management system).
The Technical Support Engineer will be expected to create knowledge base articles for all issues not already documented to reduce troubleshooting and research time of future calls.
Must be able to take responsibility for knowing when and how to escalate issues within Support and be willing to ask questions when an issue cannot be resolved in a timely fashion.
Willing to be flexible and work flexible hours when necessary to achieve team or individual goals and must work effectively as part of a team.
Our Primary goal is to provide excellent customer service to our customer for a positive technical support experience.

Secondary Responsibilities:

Verify, test and report for product deficiencies or bugs to Senior Engineer or use defined enhancement / bug reporting process.
Perform tasks and projects as delegated by Senior, Lead or Manager that involve similar job level skills.
Report to management new process issues that impact customers. Especially, when no procedure or process is in place for a given situation or when an existing process or procedure may need to be modified.
As required test new releases and provide feedback to Quality Assurance.

Skills/Experience:

Required:

Two to four years technical support or equivalent experience in a software environment.
Current MCSE (Win2K preferred), BSc in Computer Science or related field, or equivalent experience desired.
Working knowledge of Microsoft Office.
Networking Fundamentals.
RDBMS Fundamentals may be required for some products.
Experience in Microsoft SQL, MySQL, or other relational databases desirable.
Demonstrated proficiency in Windows 2000/XP/2003.
Working knowledge of Microsoft Office.
Understanding of Internet technologies.
Must have very good oral and written communications skills.
Must be self-motivated, able to multi-task and manage priorities effectively, and work well as part of a team.
Must be able to work within defined procedures and within the schedule provided.
Strong customer service skills with high level of professionalism, and ability to work with complex situations.
Must be able to work in high-stress situations without sacrificing customer service or level of detail.

Interaction:
This position works in a team-oriented environment. As a result, the incumbent must build and maintain strong and effective working relationships.

Working Conditions:
This position is located in a high rise in downtown Portland, Oregon.
Incumbent must pass background check. This job requires extesive time working on a computer. We offer an exceptional working environment, salary commensurate with experience and an incredible benefits package.

Position Type:
Full-Time/Regular