User Experience

Closing the Information Gap

The web and ebusiness have matured into robust, powerful components of the modern economy; however, with rapid application deployment, increasingly complex environments, and dynamic functionality customers fail in their online experiences at alarming rates. Businesses are challenged to understand these online issues because their sites ultimately deliver their "storefront" or marketplace into the one place they cannot see — the browser of the customer. TeaLeaf offers a best-of-breed solution for solving this challenge, allowing you to see individual sessions, screen by screen, as they are seen by your customers.

WebTrends has established a partnership with TeaLeaf to help companies understand, isolate and correct user experience issues that can drain revenue from the business.

With WebTrends and Tealeaf, you can:

• Drill into visitor sessions within high-value segments to understand the impact of specific customer experience issues on individual segments
• Isolate and analyze issues of flow, design, or system behavior that prevent conversions
• Isolate and analyze the user experiences of high-value segments and low-value segments to understand the differences and discover opportunities move more visitors into a high-value segment.

About Tealeaf

Tealeaf is the leading provider of online customer experience management solutions. Tealeaf's CX family of solutions provides unprecedented enterprise-wide visibility into every user's unique online interactions. This "360-degree view" of the online customer experience enables a clear and consistent understanding of the customer for Ebusiness, IT, customer service and legal and compliance executives and their organizations across a wide range of vertical industries including retail, banking, travel, insurance, telecommunications, pharmaceutical and transportation. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately-held.

For more information, visit www.tealeaf.com.